Service Level Agreement (SLA)

1. General Information

The Treps Payment Orchestration platform is designed based on principles of business continuity and high availability. The criteria for service accessibility, support coverage, and operational transparency are detailed in the individual SLA (Service Level Agreement) contracts signed with our customers.

SLA levels are defined specifically for each customer package, including structured support priorities and communication channels.

For more information, please contact our support team or your account representative.

2. Support Levels

Treps offers support services at different levels depending on the customer package.

SLA levels are included in the package options listed in the "Pricing" section.

3. Scheduled Maintenance

Scheduled maintenance operations are announced in advance and performed during low-traffic hours to ensure system continuity.

All maintenance announcements and operational notifications are published at https://treps.statuspage.io/

4. Reporting

Users can access real-time system status and historical incident records via treps.statuspage.io.

Monthly uptime reports and service status data are shared through this channel.